Martin Lewis' Money Saving Expert website explains rights on returning unwanted Christmas presents
At Christmas, there's a high chance you might have been gifted something you either don't want or don't need.
And rather than hanging onto it, there might be a chance you get an item refunded. All shops have different policies, and there are rules on receipts and how long you have to return.
It is best to know your rights before you start trying to swap or take back the unwanted gift to make sure you have the best chance of returning. The Money Saving Expert website, founded by consumer rights guru Martin Lewis, has a handy guide to help shoppers navigate the world of dealing with unwanted Christmas gifts.
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This is what the guide says:
Stores are often more generous than what the law states. They might offer exchanges or longer return periods.
Regardless of how you bought something (whether in-store, online, by phone or mail order), if you're returning an item that's faulty, by law you can get a full refund if you return it within 30 days, though it's best to do it as soon as possible. After 30 days, the store's obliged to provide a repair or replacement item in the first instance – though of course, it may choose to offer you a refund if you ask.
If you didn't buy the item but have a gift receipt, many stores effectively transfer the same rights to you, though this isn't specifically stated in consumer law. Even without a gift receipt, it's worth trying as you never know.
When you buy an item from a retailer, you have basic statutory rights. An item you buy (or has been bought for you) must be of satisfactory