Woman's anger after NHS dentist secretly 'deregisters' her - leaving her without help when she needed it most

A woman has been forced to spend almost £1,000 on private dental care after getting kicked off her former NHS dentist’s register because she did not go – despite government rules that patients should stay away unless they needed emergency treatment. Then, a horror accident left her in desperate need of dental help and saw her facing ‘hours on the phone’ trying to get another NHS dentist to no avail.

Mandy Lincoln had been with the Mydentist dental practice in Cheadle for around 10 years and had been having ‘regular treatment’. Mandy’s last appointment was in February 2019 and she intended to book another 12 months on, coinciding with the onslaught of Covid-19, when the government told patients that they were only to seek dental care if their need was urgent.

Over the course of the last three years, Mandy says she did not hear from her dental practice. But when she fell all the way down the stairs and landed on her mouth over the Christmas period in 2023, she desperately needed dental care.

She called her practice to find out she had been ‘deregistered’ as her last appointment had been in 2019. She failed to get registered again after calling 225 times in half an hour – and just 'getting the engaged tone'.

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“I was registered with an NHS dentist in Cheadle and was having regular treatment. I had my last appointment with that dentist in February 2019,” Mandy told the Manchester Evening News.

“I was made another appointment for August 2019 but about a month before the appointment, I was informed the dentist had left. The staff told me they would rebook me, I had no issues so I thought I’d rebook next year for February 2020, when it had been 12 months