‘Absolute pandemonium’: 'Abandoned' suitcases line Manchester Airport baggage hall as passengers told to go home without luggage

TUI passengers arriving at Manchester Airport said they were left in ‘utter chaos’ after waiting hours for their luggage only to be told it would have to be delivered to their homes.

Passengers flying back to Manchester yesterday (May 28) shared videos of ‘hundreds’ of luggage left ‘abandoned’ in the baggage halls as they waited hours for their own luggage to arrive. They would later find out they were unable to collect it.

Dawn Brian, from Stoke-on-trent, landed in Manchester at around 9.50pm last night from Palma de Menorca. “We were already worrying about what we were going to encounter when we landed but it was just utter chaos,” Dawn told the M.E.N.

READ MORE: 'Hundreds' of TUI passengers told by TEXT their holiday is cancelled after 'eight-hour' Manchester Airport wait

“We were waiting for our luggage for two hours and the belt on the carousel hadn’t even moved at all. It was horrendous. There were bags everywhere that had just been left abandoned from other flights. You could see they had come from places like Goa.”

Dawn said after a two hour wait, passengers were informed they would have to fill out a form to have their luggage delivered to them. “They couldn’t tell us when we would get our luggage back but there were people there who were saying they had medication in their baggage,” she explained. “Someone said their house keys were in there and they couldn’t get into their house without them.

“We’ve got all sorts of stuff in our case that we can’t get to this morning, there’s nothing for us that’s desperate but for a lot of families there will be. When we spoke to a staff member, my husband asked why it was so chaotic and they said that there wasn’t enough staff to cope with the amount of queues.

“People