Passenger stuck in Manchester Airport for FOUR HOURS after flight due to queues, glitches and staff shortage

A passenger who flew into Manchester Airport from Italy claims he was trapped in the hub for nearly four hours due to queues, delays and staff shortages. Ian Longley, 70, travelled with TUI from Verona on March 26, landing into Terminal Two at 12.25pm.

However, due to a series of snags and glitches with aircraft handling, Immigration and Baggage - which are all run by external agencies - Ian claims it wasn’t until after 4pm that he finally made it to the exit. Ian says he understands the unprecedented pressure that Manchester Airport is facing due to a range of issues, including staff shortages, sparked by the pandemic. These have been the subject of numerous stories in the Manchester Evening News in recent weeks.

But he says his biggest bugbear is the way in which his complaints to management were handled.

READ MORE: Manchester Airport boss warns long queues will continue 'for weeks' after finally admitting staff shortages

He told the Manchester Evening News : “I understand there are practical problems with things like Covid and recruitment but there were no staff. Not another single person in the building you could speak to.

“The one engineer we saw eventually swore at an elderly lady.

“It’s like passengers are an inconvenience, we are treated with contempt. There’s a lack of information, a lack of people to speak to. We are treated like cattle. I’ve had enough of it.

“What I’m trying to communicate with the airport is that it’s not just about the queue, or that we were delayed. That’s bad enough. It’s about how they treat people.”

Manchester Airport, meanwhile, say the issues in question are managed by the Home Office and a handling agent, while they have endeavoured to deal with Ian's complaint in good time.

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