Family stuck in holiday hell as flight home to Manchester cancelled THREE times

A family whose flights from Milan to Manchester Airport were cancelled on Friday due to the global IT outage have said their dream holiday has been “ruined”. Nicole Raby had been on a four-day getaway to the picturesque Lake Como in Italy with mum Lisete Raby, 53, and sister Tracy Raby when her scheduled Ryanair was among the thousands cancelled on July 19.

Nicole and her mum are still trying to get home on Sunday after facing two more cancellations over the weekend. Tracey managed to get home on one of the few flights back to the UK still running - but after shelling out almost £1,000 on more flights and hotels.

Tracey, 26, told the Mirror that her family are now desperate to get back after being let down by Ryanair, ITA and easyJet - and has slammed the airlines for their "outrageous" lack of assistance. When her Ryanair flight was cancelled on Friday evening, she says she was given "no information" on what her family could do or if they would have a hotel covered.

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Nicole and her mum then decided to buy a flight the next day with easyJet and had booked a hotel in Milan, with no guarantee this will be covered by her travel insurance or the airline due to the "extraordinary circumstances" of the cancellations. But she said her experience with easyJet on Saturday was the "worst" of the entire ordeal, as they sat waiting in Milan airport for seven hours only to be told that this flight was also cancelled. They were then told next available flights are on Tuesday, as all others are sold out.

Nicole said there were frantic scenes at the boarding gates as people were told they would not be getting on the flight, even though the plane was visible