Compensation rights if your train is delayed or cancelled

People who experience their train being delayed or outright cancelled may be entitled to a refund. Many commuters may have been looking for a refund or other forms of compensation following nationwide railroad disruptions from a global IT outage.

However, the process for getting compensation is not entirely simple, and what compensation, if any, will vary depending on the train company you travelled with.

There are also different rules for different train companies and who they consider to be eligible for compensation. For example, some companies require you to experience a delay of at least 15 minutes while others will only consider compensation if your delay was at least 30 minutes. Read on to find out how you could claim compensation for any rail disruptions you may or may have already experienced...

Most rail passengers are generally eligible for a full or partial refund on the price of their ticket as long as the delay or cancellation lasted for at least 15 to 30 minutes. It is generally advised to make a claim for compensation following a significant disruption through the Delay Repay Scheme.

This compensation scheme can provide free tickets, National Rail vouchers, or cash. To take advantage of the scheme, customers must make most claims by obtaining a form from a staffed station, through the post, or online.

Customers looking for compensation on a seasonal ticket will likely have the cost calculated against the proportional daily cost of their ticket. Many train operators will have slightly different policies in regard to compensation.

When it comes to assessing claims through Delay Repay, National Rail's website highlights states: "If you are delayed for any reason when you travel on a participating National