Care home where people 'not consistently treated with dignity and respect’ ordered to improve for fourth time

A care home where not everyone is ‘consistently treated with dignity and respect’ has been ordered to improve for the fourth time.Cherry Tree House, in Romiley, Stockport, is still rated as ‘requires improvement’ following a recent inspection by the Care Quality Commission watchdog.

The Compstall Road home provides care for up to 81 older people, including those with physical disabilities and dementia, but has not been classed as ‘good’ for more than four years. When officials visited they found that bedrooms at the facility were spacious and could be personalised, while a programme of activities had been put in place to support people's emotional wellbeing.

But steps taken to drive ‘ongoing improvement’ since the last inspection had not been effective at resolving previous issues or identifying new ones. A new CQC report says that the management team took ‘immediate action’ to address any concerns that arose during the inspection - but the ‘track record’ of the provider ‘did not demonstrate that the required improvements could be effectively made and embedded at the service’.

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London And Manchester Healthcare (Romiley) Ltd, which runs the home says it is now 'working tirelessly' to address the issues raised by the CQC. Inspectors found that people's experience of being cared for at the home varied and ‘not everyone was consistently treated with dignity and respect’.

They noted how people were not always well treated and sometimes did not get the support they needed or had to wait for it.

The report continues: “We observed mealtimes where people were supported to get ready for their meals but then left