Waterworld hits back after customer claims 'pool water burned my eyes and made me cough'

A visitor to the Waterworld water park has claimed the pool water made his eyes burn and caused him to have a coughing fit.

Chris Richards, who visited the attraction in Stoke-on-Trent on Sunday, February 27, with his wife and seven-year-old son, says he was 'gobsmacked' by the customer service he received when he complained.

However a spokesperson for Waterworld says there was no breach of health and safety protocols on the day in question - and said that the complainant was ‘aggressive’, which Chris strongly denies.

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Chris, 38, from Chester told the MEN: “Upon entering the pool side, we were struck with a strong smell of chemicals, but put it down to it just opening.

"After five minutes we all started feeling our eyes burning whilst waiting to get on a slide, and once we got water on us, our eyes started to sting more and we started to cough.

“The pain was not a nice feeling. It made your eyes feel very dry and made it difficult when out of the water to blink as it felt like you were scratching your eyes.”

After ten minutes, Chris claims they could see lifeguards and other members of staff having similar issues with their eyes.

He went on: “We saw so many lifeguards using bottled water and pads to rinse their eyes, even when they hadn't even been in the pool, it seemed as if it was just in the atmosphere.”

The father-of-one claims he approached one of the lifeguards to ask what was happening, and he claims they stated the chlorine level was at a higher than normal rate - at eight.

“We were told it would come down over the next 30-45 minutes - at this point, my wife and I decided to stay out of the pool for this