Shopping centre apologises after hundreds of customers stuck in car park for hours

A shopping centre in Cardiff has issued an apology after hundreds of people were stuck for hours in a multi-storey car park traffic situation.

Motorists were queueing for as long as four hours on Saturday (July 29) at the St David's car park. Some even chose to abandon their cars altogether until the nightmare was sorted.

Issues began in the afternoon and it wasn't until late evening that the 2,000-space car park had returned to normal. Drivers could reportedly be seen shouting, swearing, and blasting their horns.

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Speaking to Wales Online, one woman visited the shopping centre to celebrate her son's birthday. Nicola Warrick and her family were supposed to end the day with a visit to her son's grandparents, however, they had to scrap their plans after being stuck on the seventh storey of the car park.

St David's responded to complaints on Twitter and saif the gridlock was a result of the city centre being "much busier than usual and all the traffick is making it difficult for cars to leave". A St David's spokesperson said: "We’re aware guests have experienced issues exiting our car park and are really sorry to hear how frustrating this has been.

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"We’re continuing to work closely with Cardiff Council and other stakeholders to minimise the impact the traffic network and diversions within the city centre have on our guests as they use the car park." Another person marroned in the car park, Rhys Griffiths, 35, said he and his partner got back to their car at 4.50pm but didn't get out for around three and a half hours.

"The first two hours, we