Primark announces huge change to online shopping service which will impact all UK stores

Primark has announced a major change to its online shopping services which will come into effect across all UK stores. The budget-friendly retailer announced it will expand its click-and-collect services after trialing it in a select number of stores, including Manchester.

The service which allows shoppers to browse items online before choosing a day and time to pick them up in-store, is expected the be available in all of its UK stores by the end of 2025. The service is free to use but you need to spend a minimum of £10.

While the retailer is set to announce the first set of stores to receive the service soon, click-and-collect is currently available in 57 Primark stores, mainly offering women’s and children’s clothing and accessories.

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Alongside this expansion, Primark will also broaden the range of products available through the online shopping service. New additions will include menswear as well as selected home and lifestyle items, joining the service that has been tested and refined during its 18-month trial phase.

Paul Marchant, chief executive at Primark, said: “Primark will always be committed to offering the very best value and that’s made possible because of our simple and cost-efficient business model centred around our stores.

"Our trial of Click + Collect over the last 18 months has been about understanding how we can offer our customers greater convenience to shop with us wherever they are, but in a way that complements our business and our stores.

"We’re now confident that we’ve found a model that can do both and support us with our plans to grow the business. The feedback from our customers has been