Oasis told to REFUND fans hit by pricing nightmare

Oasis have been “do the right thing” and refund fans hit by inflated ticket prices. Consumer group Which? have blasted the band over failure to warn fans that ticket prices could rocket due to high demand.

It comes after fans were shocked by the price of standard tickets for the reunion tour more than doubling from £148 to £355 on Ticketmaster under their 'dynamic pricing' system.

The ensuing backlash saw the Government and the UK’s competition watchdog to pledge they will look into the use of dynamic pricing. Which? said they have collected dozens of screenshots from fans who had tried to buy tickets – both before and after prices increased – none of which showed a warning message that Ticketmaster would increase prices during the sale.

READ MORE: What is 'dynamic pricing' and what does it mean for all tickets after Oasis?

Instead, Which? said it saw evidence that fans were shown one price for tickets, only to have that price taken away at the last second and replaced with a far higher, and unexpected, ticket price.

Which? cited one screenshot showing that due to ‘in demand’ pricing the cost of standing tickets at a Heaton Park show – originally advertised for £148.50 – surged to £337.50 each.

Under the Consumer Protection from Unfair Trading Regulations (CPRs), traders must not mislead consumers with how prices are presented or leave out key pricing information that they might need to make an informed decision about their purchase.

Which? said many fans were not informed about the increases until after they had already tried to add cheaper tickets to their baskets.

While the use of ‘dynamic pricing’ was mentioned in the terms and conditions on the website, fans were not warned that this practice would be used for