Mum-of-two furious with TUI as she vows never to holiday with them again

A mum-of-two has vowed never to holiday with TUI again after her holiday was cut 16 hours short when her flight had to make an emergency return to the UK.

Stacey Young, 37, claims the holiday giant refused to issue a refund, despite arriving at the £2,000 all-inclusive resort in Gran Canaria with her partner and two children later than planned.

The family arrived almost 17 hours late after their flight had to return back to Newcastle on May 4, and blames a 'catalogue of errors' for the delay.

READ MORE: Join the FREE Manchester Evening News WhatsApp community

Stacey, from the North East, claims the plane had been in the air for two hours when it was announced it would be returning to Newcastle 'somewhere over France' because the pilot had fallen ill, Chronicle Live reports.

On returning to the airport, passengers on the flight found out that they would not be leaving until the following day, with those who needed it put up in hotels.

However, Stacey says that the Hilton DoubleTree, where her family had been put up, weren't able to cope with the demand, with them unable to use the £20 food voucher that all passengers had been given and going to bed hungry.

When checking her phone in the early hours of the morning, she saw that TUI had sent an email at 12.30am informing them of their new flight time of 7.30am on May 5. Though Stacey and her family arrived at the airport on time, she suspects that some passengers may have missed the email.

Sales advisor Stacey told ChronicleLive: "If the pilot was that ill, why did we travel a further two hours back to Newcastle when it was a four-hour flight to Gran Canaria? We could have flown the entire way and landed, had our holiday and everything would have been fine, and