Hotel guest 'absolutely fuming' after mix-up leaves him sharing double bed with pal

A man was left ‘fuming’ when a hotel, which he claims charged him for booking a room which was not available, refused to give him a refund. Chris Bennison had booked a two-night stay for himself and a male friend at the North Stafford Hotel in Stoke.

He booked a twin room which he paid £188 for - but when the 42-year-old arrived with his friend they found that the room was a double, and not a twin, and only had a double bed. Chris went to reception as the paid didn’t want to share a bed and he thought a mistake had been made.

Staff told him, however, that it was the only room they had available and then refused to give him his money back. With no other option they had to stay, StokeonTrentLive reports.

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Chris and his friend had driven from Edinburgh to join a coach trip from Stoke-on-Trent to see Liam Gallagher's June 4 gig at Knebworth. Chris said: "I've stayed at the hotel before and I booked it because it was cheap. I booked a twin room.

"We arrived at about 9pm on June 3, checked in, and paid. It appears to me that they took the money knowing full well that they didn't have a twin room. We only found out when we went to the room and there was only a double bed.

"We thought they had made a mistake. The person on reception said it was the only room they had. I asked for my money back but they said there was nothing they could do.

"We were absolutely fuming. If they had said they didn't have a twin room available I wouldn't have taken it, I would have looked elsewhere."

Chris and his friend ended up staying in the room and again asked to see a manager when they checked out on June 5.

Chris added: "When we checked out we spoke to a