Family slams ‘appalling’ £3,900 easyJet holiday to Spain at three-star hotel ‘you wouldn’t put a dog in’

A family has slammed easyJet for an “appalling” £3,900 holiday to Spain after claiming they stayed at a three-star hotel which had “dirty” rooms that you “wouldn’t put a dog in”.

Mark Field, 61, and his wife Karen, 59, joined their son Nathan, 32, their daughter-in-law Nadia, 38, and their two grandchildren – Albie, eight, who is autistic and non-verbal, and Baxter, four – for a seven-night “familymoon” holiday in Spain in June this year.

After landing in Cala d’Or in Mallorca on June 24 and arriving at Hotel Club Es Talaial – a three-star hotel which says it offers “families all inclusive fun” – Mark said they discovered their rooms which he claimed looked “nothing like” the pictures published online, adding: “You wouldn’t have put a dog in there.”

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Mark and Nadia alleged the two rooms were “dirty” and there were wires exposed and broken cupboards. They say they had to clean the bathroom themselves, their balcony overlooked a car park with a skip and bins, the tables in the restaurant were “filthy”, and they had to pay one euro each for a plastic cup to have drinks throughout their stay.

A video taken by Mark, seen by PA Real Life, shows him allegedly wiping “dirt” from a hotel restaurant table with a tissue, meaning the family decided to dine elsewhere, which they said cost at least an additional £600.

Mark and Nadia have complained to easyJet and the hotel, but they said no-one has apologised to them or acknowledged the “dreadful situation”. EasyJet has said it “worked alongside the hotel to resolve the issues reported” and offered a partial refund of £200 “to apologise for any disappointment caused”, which Nadia has