Family-of-four spend £250 on clothes and toiletries after TUI flight lands without their luggage

A family-of-four said they have had to fork out more than £250 on clothes and toiletries after their luggage failed to arrive on their flight from Manchester to Croatia.

Claire Flanagan, from Sale, flew from Manchester Airport on Saturday morning with her husband and their two children, aged 6 and 9. The day before the flight, Claire had dropped off their luggage via the ‘day-before baggage’ service in an attempt to avoid the queues.

But she said she feels that her attempt to do the right thing has ‘backfired’ on her after she discovered that her luggage, amongst those of others who used the same service, never made it onto the TUI flight to Puta Airport.

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“I was quite pleased with myself after I’d done the ‘day-before’ service as I could see the queues going out the door for check-in and I was able to drop my bags off within ten minutes,” Claire told the M.E.N.

“On Saturday morning, as we arrived at the airport for our flight, the queues were still horrendous everywhere so it was quite a relief to know our bags had already been checked-in. But when we landed, we found out our luggage hadn’t even been loaded on to the flight.

“We saw the same luggage go round and round on the carousel, and we started to ask staff if that was all of the luggage or if we were still waiting. Through speaking to other people on the flight, it appeared to be that those who used the day-before service were the ones missing their bags. There were lots of us queuing around the airport waiting for information as the staff in Croatia weren’t able to give us much information.

“We were then told that all the luggage from the flight had come out and ours