Disgraced housing association changed woman's locks and threw away her parent's ashes

The social housing landlord condemned over the death from exposure to mould of two-year-old Awaab Ishak threw away the ashes of a resident's parents after giving her the wrong end date for her tenancy, a report reveals.

And in separate case, a woman was forced to use Google Maps to prove her property had a driveway when she moved into it - after Rochdale Boroughwide Housing told her she 'should not have put the driveway in' as they initially refused her pleas to rectify flooding.

The horror stories - and others - were revealed today in a damming report by the Housing Ombudsman arising from a special investigation into RBH commissioned after the inquest into Awaab's death. He lived with his parents and family, who came to the UK from Sudan, on Rochdale's Freehold estate and died in December 2020 after prolonged exposure to mould and damp in the flat.

The report slammed the landlord's 'wholly unacceptable' attitude towards asylum seekers and highlighted a 'disturbing picture of residents being judged entirely by staff members' held prejudices and lazy assumptions'.

Awaab's parents, Faisal Abdullah and Aisha Amin, repeatedly raised concerns about the state of their home with RBH, but nothing was done, his inquest heard. Awaab's Law - sparked by an M.E.N. campaign - is now expected to place strict requirements on all landlords to fix reported health hazards within specified timeframes.

The report - away from the tragedy of Awaab's death - highlighted other cases it said 'illustrated other areas where the landlord's knowledge and information management can be weak'.

In one, the report said a resident was given the wrong end date for her tenancy. It revealed: "The landlord had actually realised that it had given her the