Couple lose £1,000 after being denied boarding on British Airways flight to see son for first time in 2 years amid Manchester Airport delay

A couple from Oldham say they’ve been left more than £1,040 out of pocket after they were not allowed to board their booked flight from Heathrow Airport to Los Angeles. Derrick and Sheila Gordon are desperate for a refund so they can fly out to their son’s wedding.

They were due to depart from Heathrow Airport on December 23, 2021. But they arrived late for their connecting flight after being delayed travelling from Manchester Airport earlier the same day, due to additional immigration and customs checks. They were left upset and stressed when they arrived and they were told they could not board their transatlantic flights to Los Angeles, despite being told by the pilot that their next flight would wait for them, MyLondon reports.

The pair were travelling to the USA to see their 38-year-old son Christopher for the first time in two years after continuous coronavirus travel restrictions kept them apart. The couple had no choice but to accept an alternative flight they were offered 24 hours later.

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Derrick, 69, told MyLondon : "We had to pay £70 to arrange another PCR test as the ones we took on December 22 became invalid. At an extra cost to us, we tried to arrange this at the airport - it took around five hours to get them done.

"All this time at the airport there was no customer service of any description, no help or support from anyone. Also, one of our bags was damaged when the wheel was broken on the flight from Manchester. The whole experience of travelling with British Airways is one I will not forget and do not wish to experience again ever."

On their flight the following day, the