'British Gas told me to pay more than £4,000 - I'm in a wheelchair and couldn't get to my meter for readings'
'It's cold... really cold', utters Katy as she picks up the phone in the days approaching December, the temperature starting to dip below freezing. But for her, frosty forecast don't just mean chilly fingers and toes - Katy's condition means it's imperative she must remain warm.


