'You wouldn’t even treat animals the way we have been treated': Family left stranded and laying on airport floors after ‘nightmare’ trip with easyJet

A mum has spoken out about her "nightmare" experience with easyJet after her flight to Tenerife was cancelled twice and her family was forced to sleep on the airport floors.

On Monday (23 May), Nicola Caine, 37, from Cheshire, was due to fly from Manchester Airport to Tenerife in a group of 13 with her husband, children and several family members. The group had booked a package holiday with EasyJet to celebrate Nicola's parents' 40th wedding anniversary and their 60th birthdays.

They were booked on the EZY1903 easyJet flight to Tenerife South for a seven-day holiday, which cost around £2,500.

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And Nicola described how the experience was "one problem after another", which was traumatising for her family, especially her 12-year-old son, who is autistic. After boarding the plane, the passengers waited over an hour due to baggage issues, only to be told that the flight was cancelled.

Mum-of-two Nicola, who is married to husband Dave, told the M.E.N: "We were sat on the plane for an hour and a half. Apilot came and said ‘unfortunately, due to staff going over their hours, we are going to have to cancel this flight.’

"The reaction on the plane wasn’t good at all. My son b roke down in tears and screamed the plane down.

"Then we were told we couldn’t get off the plane because an Emirates plane had just arrived, and they take priority. So we sat on the plane for another 30 minutes.

"Luckily, the staff on the plane were really good, they let us go to the front of the plane to calm my son down."

When they exited the plane and arrived back in the terminal, Nicola said the passengers were not greeted by EasyJet