Warning issued to NOW TV customers over 'hidden' fee that could cost £60 a year

Customers of a well-known streaming service are being urged to check their bills after some subscribers discovered a 'hidden charge' that was costing them an extra £60 a year. NOW TV offers a 'boost package' for an extra £5 a month, but those who have signed up to a seven-day free trial may be unwittingly overpaying for their package.

The Sky streaming service’s Boost option enables subscribers to view programmes in HD on a number of different devices and without any adverts - but if you signed up for the free trial and forgot to cancel it, it could cost you.

MoneySavingExpert.com said eagle-eyed customers had only realised they were forking out for the add-on after analysing their bill., the Mirror reports.

READ MORE:Sky Glass review: Satellite-free streaming TV has plenty to shout about but can be improved

Complaining users have now vented their frustration on social media, with one writing: "Why have I started being charged £5 for a Now TV 'Boost'?"

Another added: "Hello, I’ve only just noticed that I seem to have been being billed for something called 'Boost' on top of my Now TV subscription. I’m not sure what Boost is and I don’t remember subscribing to it."

Another miffed user said: "Just seen a charge for @NOW TV Boost on my bank account. I’ve actively avoided signing up for this extra charge that gets you basically nothing only to have Now sign me up without me knowing about it."

A NOW spokesperson has responded to disgruntled streamers, and .said: "We know our members value the option to stream our content in HD and on multiple devices simultaneously. Therefore, at checkout, we wanted to offer this functionality to all members as quickly and easily as possible via our Boost membership."

From Oscar-winning