Uber Eats delivery riders are doing 'quests' for more cash. But do they put more than money at risk?

How many deliveries can you make in an hour? How about a day? Three days?

For many gig workers in the food delivery industry, these kinds of challenges are part of the job, with some companies offering bonus pay for completing the tasks on offer.

But a court case in Japan has raised questions over a system that can incentivise workers to do more and go faster after a fatal accident in the Japanese capital.

In April last year, a bike courier working for Uber Eats allegedly collided with a 78-year-old man, killing him. At the time of the accident, the courier was in the middle of a "quest" - Uber Eats' term for its system of delivery challenges.

The 28-year-old man told the court, "I thought I'd keep going till I reached the point where I could receive a reward," Japanese media reported.

According to a 2021 report on Uber Eats in Japan, couriers working for the delivery service can earn a bonus of about 3,500 yen (€27) for making 30 deliveries, and up to 17,000 yen (€131) for making 90 deliveries in four days.

Missing the target means no bonus.

"If you get paid extra based on the number of deliveries you make in a limited amount of time, the risk of accidents increases as the delivery person naturally rushes to make as many deliveries as possible," lawyer Hironori Niwa told Japan's Asahi Shimbun newspaper.

"It is undeniable that the Uber Eats system caused the accident, and I think this case raises the alarm about a system that prioritises profit over safety," Niwa added.

Niels van Doorn, an assistant professor at the University of Amsterdam and lead researcher of a project investigating platform labour told Euronews Next that quests and similar incentive programmes can be a way for companies to keep their freelance riders working