'Ticketmaster promised me a refund after I got Covid - then backtracked just hours later'

A music fan from Manchester who caught Covid days before a concert was promised a refund by Ticketmaster - only for the ticketing firm to backtrack three hours later. Jane, 30, had spent £83.30 on two tickets to see Bastille with her friend, the Mirror reports.

But after contracting coronavirus, she told Ticketmaster she could no longer attend the show and asked for a refund. Jane was told the refund had been processed - only for the ticket marketplace to follow up three hours later with another email saying there had been a mistake.

The email from Ticketmaster said: “Unfortunately, due to us not offering refunds for Covid-19 anymore we are unable to proceed with your refund. I am sorry for any confusion caused by my last email."

READ MORE:The latest coronavirus infection rates across Greater Manchester as cases continue to fall

Ticketmaster told Jane the reason for not allowing the refund was because 'the promoter does not permit Covid refunds anymore following the changes in government advice'. She was further told that she wouldn’t be eligible for a refund as she didn’t add insurance to her booking.

Jane was also advised to sell her tickets on the Ticketmaster buy and sell platform - but this wasn't possible either, as the gig was less than five days away. She said: "I couldn’t believe they backtracked on their promise of a refund three hours later. I didn’t want to go to the gig and risk making others ill, but refusing to refund people will encourage fans to do so.

"It wasn’t acceptable that they provided false information on their website and on multiple emails, after asking me to provide several items of proof of a positive test, and then refusing to let me sell them either. £83 is a lot of money especially when