San Carlo boss applauded for 'legendary' response to whinging customer

The boss of Italian restaurant San Carlo has been praised for a his 'legendary' response to a disgruntled customer. Managing director Marcello Di Stefano shared his tongue-in-cheek email reply with his Instagram followers.

The nature of the gripe was not revealed, but Mr Di Stefano said the customer had complained three times in one day after dining at San Carlo's Liverpool restaurant on August 21.

And he also took the opportunity to make a point about some of the challenges the hospitality industry is currently facing. Mr Di Stefano wrote: "Our industry is facing many challenges and our teams are doing a great job. However every now and again there is someone that manages to waste everyone’s time.

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"Luckily this evening I had some time on my hands. After the 3rd email in one day I felt the need to respond. Have a great weekend."

The email read: "Like yourself I have nothing better to do on a Friday night than send obnoxious emails. So here goes.

"Our serious crime service squad have carried out a full investigation with regards to your visit to our Liverpool restaurant on 21st August. It seems your version of events are wildly inaccurate and far from the truth.

"Luckily our very expensive CCTV system provides conclusive evidence. However it does seem that the food took a little while to arrive and under normal circumstances we would march the said chefs out of the restaurant and have them shot at dawn.

"However as many in our industry are suffering from chronic staff shortages I feel that on this occasion we should show them mercy and also commercial sense by allowing them to continue to work. There is an old saying that