Passengers face TEN DAY wait for luggage after landing at Manchester Airport

A family were left without medication and other essential items after arriving at Manchester Airport. They were then told they would have to wait up to 10 days to receive their luggage. Joanne Bladen-Kay, her husband Tony and their son Owen had spent an enjoyable two weeks in Portugal before returning to Manchester in the early hours of Saturday.

Joanne says that when they arrived at baggage reclaim, a representative of TUI informed them that their luggage was not available. Joanne said she and other passengers were told that they'd have to submit a form online and the luggage would be sent out within seven to 10 days.

Some of her husband's medications were stored in checked luggage because it exceeded the quantity of liquid permitted within hand luggage. They have managed to secure replacement medication after several phone calls to the doctor, but Joanne says the delay for the return of luggage is 'absolutely ridiculous'.

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The family also had to buy some replacement work shoes for her son Owen, 18, a student who is also employed at a bar. She claims TUI staff blamed the problem on baggage handler Swissport, citing a lack of staff available.

TUI said it is working with baggage handlers to resolve the issue. Swissport admitted staffing 'remains a challenge at some airports' but said its workforce in Manchester are 'working incredibly hard'.

"We were greeted by a gentleman who told TUI passengers to gather around, there was three TUI flights landing at the same time," Joanne said. "Jet 2 and other flights were collecting their luggage fine, it just seemed to affect TUI.

"We were told we had to go online and fill out information to