Netflix viewers warned to check bills for £15.99 charge

Netflix viewers are being urged to check their bills after some claimed they had been moved from a basic plan to a premium plan, costing them £15.99. Those who have been used to paying £6.99 or £10.99 for a standard monthly plan could be hit with a shock when they next log in to the streaming site.

Writing in the Mirror , money saving expert Lynn Beattie, otherwise known as Mrs Mummypenny, said her readers had been noticing an unexpected spike in their Netflix subscription costs. She called the issue a “worrying concern”.

She said: “Some of my followers say they were checking their Netflix accounts only to discover that they had been moved from cheaper basic and standard plans over to the premium plan.”

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After sharing the issue on her Facebook page, Mrs Mummpenny said she was overwhelmed with responses from her followers reporting the very same issue. One said: “Thank you so much I had no idea I have been paying £15.99 for months.”

Another wrote: “Just changed mine back.” While a third commenter noted: A second said: “I managed to change it after I had paid it for months!”

When approached by the Mirror for comment, a spokesperson for Netflix said that they would not change a customer’s plan without their consent. They did note that if you share a Netflix account, the other person using it could have agreed to the account upgrade without your knowledge.

Netflix said: "In order for a Netflix subscription plan change to happen, it must be confirmed by a person on the account. Netflix does not update a member's plan without their explicit approval.

"Any member who has experienced an unexpected charge should change their password and