Manchester Airport branded 'just awful' as it comes last in damning Which? survey AGAIN
Manchester Airport has come bottom of the Which? annual survey of airports again. Terminals 3 and 1 came bottom and second bottom of the consumer champion's league table.
One traveller told Which?: "It’s just awful - the worst advert for anyone flying to the UK. It’s the worst airport I have ever used." It's the third year in a row that T3 has finished bottom, while Liverpool John Lennon Airport topped the league.
The consumer website ranked airports up and down the country after surveying almost 5,000 members in April about their experiences at airports in the previous 12 months, with respondents asked to rate eleven categories including seating, staff, toilets and queues at check in, bag drop, passport control and security.
READ MORE: Ex-GMP officer admits more sex offences involving 4,016 indecent images of children
It found smaller airports scored better than bigger ones, such as Manchester, thanks to shorter queues and a less stressful flying experience.
Manchester Airport bosses strongly disagreed with the survey findings and the way it was conducted. It pointed to its own survey which they said showed 98 per cent of passengers take less than 15 minutes to get trough security. A huge £1.3bn investment was being made to create 'world-class' facilities, they said.
The Which? survey put Terminal 3 in last placed for a third year running, with a customer score of just 37 per cent. The terminal received just one star for seating, staff, queues at security, range of shops and prices in shops, and managed no higher than two stars in any of the remaining categories, including for toilets.
With some of its ‘moving walkways’ out of action since 2021, and repair works still ongoing, as well as widespread complaints about