Major DWP update on claimants being denied benefits during hospital stays

The Department for Work and Pensions (DWP) has announced plans to create a new 'digital channel' to streamline the process for those on disability benefits, other low-income benefits, and the State Pension to report changes in their circumstances. This could make it much easier for people in hospital or other settings away from their homes, to notify the department.

However, Minister for Social Security and Disabilities, Sir Stephen Timms, has indicated that this development is not expected to be completed for at least another 12 months, and it will not include Universal Credit claimants. This decision may stem from the fact that Universal Credit claimants already use an online journal to communicate with their work coaches and the DWP.

The revelation emerged after Conservative MP Neil O'Brien enquired about the methods available for claimants on disability benefits, or those with low or no income, to report hospital stays. Sir Stephen clarified in his written response on Monday: "For disability benefits, the usual route for the customer to notify us of a hospital admission is either via phone or in writing."

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He added: "Universal Credit customers can report a hospital stay via a phone call, they can also report it digitally via a journal message on their Universal Credit account or via a third party or supporter if consent has been given.

"The Department is working on a digital channel for customers which will allow them to tell us about changes in one place. We do have plans to enable this going forward, but the work is not expected to be complete for at least another 12 months. Disability Benefits, other low-income benefits and later life