‘Just plain greed’- Fury among customers as phone company providers such as O2 hike up their prices

It seems like the rising cost of living is just never ending and now phone bills are being hit with price increases. Customers are ‘shocked’ at recent price increases to their monthly phone bill they are facing by big providers such as O2.

People have been receiving texts and e-mails this week from their phone providers notifying them of increases which companies are implementing in line with inflation which will affect customers as of April.

READ MORE: EE customers outraged as they are sent text messages confirming price rises

In a text received by O2 customers today, the company said: “Hello. From April 2023 the monthly price of your calls, texts and data will rise by the 13.4% RPI rate of inflation plus 3.9% as set out in your terms.”

In an e-mail explaining the matter further, Gareth Turpin, Chief Commercial Officer of Virgin Media O2 said: “I wanted to write to you personally to let you know that the price of your monthly O2 mobile plan is changing.

“Each year, the official Retail Price Index (RPI) inflation figures are announced in February. We then adjust your mobile plan based on these figures, as set out in your O2 contract.

“The change means that from April 2023 the price of your monthly mobile plan (that’s the cost of your inclusive minutes, texts and data) will rise in line with the 13.4% Retail Price Index (RPI) rate of inflation, plus an additional 3.9% as set out in your terms.”

For example, if your mobile plan is £12 a month, from April you will be paying £14.07. If you pay £25 a month, this will increase to £29.32.

Mr Turpin has said the increases in costs of running O2 due to the energy crisis is a large factor in increased mobile plans: “As you can probably imagine, we are facing very substantial