Diner who complained about restaurant mistakenly copied into staff email chain and accused of 'making trouble'

A mum-of-three was accused by restaurant staff of 'making trouble' in an email chain she was mistakenly copied into after she lodged a complaint.

Rachael Avis visited The Garden Bistro in Saughton Park, Edinburgh, with her children and parents but unhappy with their experience, she left a review on a local Facebook group. She said she found the service and food to be disappointing and after her review on the group was removed, she emailed the bistro directly to voice her complaint.

After that she began to receive emails between staff members discussing her complaint - they had accidentally sent all their emails to her. In them, the team at the bistro discussed how several of the issues Rachael complained about could have been avoided if she had been more 'patient'. They also accused her of 'causing trouble' and eventually decided to pay her a £10 voucher.

Rachael, however, declined the voucher and The Garden Bistro later donated £100 to charity as a way of apology, reports Edinburgh Live.

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Responding to the review and mistakenly including Rachael in their emails, a spokesperson for CEC-Catering, said: "The original statement posted on social media by Rachael Avis was misrepresented when she stated she paid £60 for coffee and beans on toast, when her family had 13 items from the menu for £56, not just coffee and beans on toast.

"We will always try to deal with any issues when they arise and indeed, usually issues that arise about our business would be fed back to us directly to be addressed. However, by posting on The Friends of Saughton Park Facebook page, this instigated a barrage of abuse for myself, our business and our staff that has lasted four days which has been distressing and upsetting for all