Customers frustrated amid spate of Premium Bonds login problems

Premium Bonds customers are facing ongoing issues with accessing their online accounts. A customer reached out to provider NS&I today (July 16) regarding the problem, following a report from another saver having the same issue yesterday.

The customer informed NS&I that they were "unable to login" to their account while using a Plusnet connection. In response, NS&I stated: "It appears that something within how Plusnet provide your network is blocking our site. We have raised this internally, but early indications are that the issue is with Plusnet themselves.

"We'd advise you to raise the issue with them too. In the meantime, if you have mobile data, this should allow you to log in, or we can assist you over the phone too." Another Plusnet user contacted NS&I yesterday (July 15) as the online service had "stopped" for them. They posted a screengrab of an error message which appeared "every time" they attempted to log in.

The message read "the site can't be reached as secure. nsandi.com took too long to respond". NS&I responded by saying: "We have had similar reports from Plusnet customers experiencing this issue and it is being looked into. However, I can confirm that our website is functioning as expected. Please try using mobile data on your device and this should allow you to reach the page."

The customer later wrote back to confirm that they resolved the issue, saying: "Excellent - turned off wifi and the app worked. Thanks for this and will be contacting Plusnet momentarily." Every £1 Premium Bond is in with an equal shot of winning a prize in the monthly draw, which could be anything up to the £1million jackpot.

Many lucky winners reinvest their prize money into purchasing additional Bonds, boosting their future