Blackpool hotel issues blunt response after guest complains about all-inclusive menu

A hotel has given a no-nonsense reply to a guest after they complained about the cleanliness of their room and suggested that a four-course gala meal was instead a three-course dinner and a round of tea and coffee.

The Royal Boston Hotel is listed as one of the best hotels in Blackpool on consumer website TripAdvisor, where it sits as one of the top 30 hotels with hundreds of five star reviews complementing the rooms, food and staff.

The hotel has an overall TripAdvisor rating of 4.5 stars - with more than 1,000 'excellent' and' very good' reviews - where guests have heralded it for being ‘great value for money’ and having ‘reasonable drinks and entertainment’.

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However, Lancs Live reports a recent guest who claimed their experience did not quite match up to other favourable reviewers. In the 'mixed but truthful' review of their stay, they claimed to find layers of dust in their room and empty bottles which hadn’t been cleared away prior to their arrival.

The review read: "This is a mixed but truthful review. Four night stay. Firstly our room had empty bottle. Had a inch thick of dust, cigarette burns on the window sill and orange coloured powder, Bolt in chair was not screwed in properly and could have caused an injury. These things were reported to reception and dealt with immediately. Three coat hangers so one coat hanger each.

"I could have asked for more but just lived out of the cases. Apart from towels changed and tea coffee refill there is no cleaning of the rooms done and no clean bedding change. Upon leaving and stripping the beds to make it easier for cleaners we realised on the bed settee there were two sheets that