Aldi customer ‘insulted’ at supermarket's response to complaint over ‘4cm broken glass or plastic in quiche’

An Aldi shopper has been left 'stunned' and 'horrified' after claiming to find two pieces of broken glass or plastic in his supermarket quiche.

James Smith, from Wolstanton, said the unknown item 'crunched like a bone' when he bit into his cheese and onion delicacy - and claimed Aldi's response to the incident is an 'insult'.

The retired paramedic told StokeonTrentLive that the piece of glass or plastic that he pulled out of his mouth was around three centimetres long - and after digging around in the quiche, James alleges he found a second, even longer, piece.

READ MORE: Pregnant women are relying on sex work and eating from bins - the 'forgotten' asylum seekers only a few hours away

He said: “When I crunched on it, it felt like a bone. Immediately, I was stunned and horrified. I showed it to my wife and she couldn’t believe it. When I poked around in the food I was dumbfounded."

Aldi told him that as he’d also had cauliflower cheese and baked beans on his plate it would be “difficult to investigate” because the products came from different suppliers. The supermarket did offer him a £30 voucher as a 'gesture of goodwill' - but the 68-year-old said he 'isn't interested in money', and called the offer an 'insult'.

“It looked like a very long stem of a wine glass or a laboratory pipette. One piece was about three centimetres long and the other four centimetres," he said.

“As a former paramedic I’ve seen the things that can happen when you ingest something sharp. I’m not interested in money. It could have lacerated the inside of my mouth, my throat, my oesophagus, and my stomach.”

James complained to Aldi on Twitter.

In response, an Aldi customer service advisor said: "I would like to assure you that Aldi works closely