'We can't get maintenance and repairs done and we're paying £272 per month in management fees'

Residents of a high-end complex of apartments for over-55s in a leafy Bolton suburb are up in arms over what they claim is the failure of a property management company to carry out ‘essential maintenance’. A 95-year-old woman says she has had to toss her keys down from her balcony at Greenmount Court, Heaton to allow the people delivering her weekly prescriptions and groceries because the intercom which would normally allow entry has been broken for 14 months.

On one occasion, she says paramedics who had arrived to take her to hospital were on the verge of calling the fire brigade to batter the door down. Eventually, however, they were able to use the key safe. Former RAF nurse Anna Fallows says repeated calls to the company Residential Management Group (RMG) to try to get the necessary repair done have left her ‘exhausted’.

Meanwhile, her ground-floor neighbour Bill Holmes, 64, who moved in with his wife Jane, 54, only five weeks ago says he is constantly having to greet visitors who can’t get access to the building using the intercom. Monthly management fees at the complex have recently risen from £206 per month to £272.

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Nextdoor to Bill and Jane are Stewart Court, 65, and wife Lorraine 64. They moved in 18 months ago and say their property has been plagued by damp ever since. They say fitted wardrobes they procured when they arrived are now ruined because of the walls and floor are wet.

Anna has lived in the complex of 24 apartments for 30 years, moving in about four years after they were built. “They (RMG) are not doing the things they should be doing,” she told the Local Democracy Reporting Service.

“My prescriptions for my