Town hall bosses hail big improvements to bin services

Trafford council bosses are celebrating big improvements to their bin collections highlighted in a new report. It was one of the findings as the seven-year One Trafford Partnership contract between the council and infrastructure provider Amey plc - which empties the bins - came up for review.

A report to the authority's executive highlights a huge contrast from three years ago when formal complaints against Trafford council over its bin collection services were upheld by the Local Government Ombudsman, and raising doubts over the future of the contract. Missed bin collections per month have plummeted to below 1,500 per month since March last year, thanks Amey’s investment into new IT systems which ‘substantively improved the transparency of service operations for managers’, a report to the executive said.

That figure compares to 2,700 missed collections in March 2021. 'Stage two' complaints have also fallen to below 10, most recently. Meanwhile, the executive has agreed changes to Christmas collections with the emptying of green bins for waste food and garden refuse suspended for three working days during the festive period.

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“The low proportions of green bins presented for collections over the Chrismas period, means that green bin collection is a low priority to other bin collections [at that time],” the report said. “This type of waste collection is ‘low priority’ on the basis of minimal or no risk to the public…and there will be no disruption to the public if these services are suspended for a short period of time.”

The report said that most other Greater