Tesco customer crashes car into 'badly designed' trolley barrier and slams 'childish' response

A Tesco customer who crashed his car into a 'badly designed' trolley barrier said he is furious with the supermarket's response and lack of compensation.

Paul Gladd complained to the supermarket giant after hitting the barrier bay at the store in Cleckheaton, West Yorkshire, which he claims he struggled to see due to its low height. He claimed several other drivers have also scraped their cars on the metal barriers.

However, he said Tesco assumed his car had been hit by a loose trolley and received a 'confused' and 'childish' response. Following the incident, the store placed bright yellow and black posts next to the trolley bays to supposedly make them more visible to drivers, YorkshireLive reports.

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Paul believes the barriers were erected due to his crash, with the changes being made around a month after Paul's collision. The 49-year-old recalled hearing an 'almighty crunch' when his Citroen C4 hit the metal guard as he attempted to leave the car park in March.

Despite complaining several times to Tesco, Paul claims that the company has not accepted it was at fault. While he admits the repairs will cost 'a few quid', he hasn't yet received a quote. "I have been trying to get them to fix it. They would not accept liability," Paul said

"They were making excuses when I was trying to explain to them." In June, Tesco appeared to be confused about Paul's complaint, stating that "we are sorry to hear that your vehicle was damaged during an incident with a trolley..."

The letter noted that Tesco could not take responsibility for "the wind catching an abandoned trolley". It added: "Unfortunately,