Mum with rare condition wet herself in River Island after claiming staff refused to let her use toilet

A mum-of-two with a rare condition wet herself in a River Island store after staff refused to let her use the toilet.

Bianca Artwell, 30, suffers from Functional Neurological Disorder (FND) - a condition that affects the nervous system and how the brain and body send and receive signals. Her symptoms include weakness/paralysis, tremors, difficulty walking, loss of balance, and incontinence.

While shopping at River Island, Bianca quickly realised that she urgently needed the toilet - due to her condition this is difficult to control. She proceeded to ask staff to use the store's toilet while explaining her condition.

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However, staff refused and she says told her it was against the company's policy. After pleading with staff and the store manager, Bianca was told she should go to a café across the road.

As she rushed out of the store, Bianca was unable to hold on and wet herself. She claims staff ignored the embarrassed mum, instead placing a 'wet floor' sign next to her.

Talking about the incident that happened last week, Bianca said: "On this particular day I felt quite independent with my aids so I asked my friend to watch my daughter while I went into River Island using my crutches so I could swap some shoes I had bought.

“As I approached the till I knew instantly that my bladder retention was about to reverse and I needed to go urgently. I asked the ladies at the till if I could please discreetly use their toilet and explained I wouldn’t make it if I didn’t go immediately.

“They said no and said I needed to go to a coffee shop across the road. I pleaded again explaining I definitely wouldn’t make it there but they refused.

“I