Mum furious after medical centre refuses to let 'distraught' daughter, 7, with bladder condition use staff toilet

A mum has been left furious after a medical centre refused to let her seven-year-old daughter with a bladder condition use the staff toilet.

Claire Badby asked to use the facilities at St Chad's Medical Centre in Limeside, Oldham, after picking up Robin from school.

The mum-of-three thought the GP surgery would be understanding of her daughter's medical condition, which leaves her unable to control her bladder.

READ MORE: Super-fit boxer, 37, who returned to UK 'with holiday bug' diagnosed with rare cancer

Bu instead she was directed to head upstairs to pick up a key to the public bathroom she was stood next to.

"Robin was so upset and distraught," said Claire. "I'm literally at the buzzer, pressing it, saying I've got a medical card and she needs to use the toilet urgently and being told we've got to go upstairs and get a key - I knew she just wouldn't make it.

"I was only there a minute or two and then went to go try the shop next door but it was too late and she'd wet herself. Thankfully they let us use the bathroom so she could clean herself up.

"I think it's cruel, I get that we've been through this pandemic but when you're pleading with someone at the door there must be the ability to make an exception."

Robin has been seeing health professionals on a regular basis to manage a medical condition she's had since birth. A few months ago, one of the nurses involved in Robin's care gave Claire a medical card for her daughter, stating that she had to have urgent access to a toilet when requested due to the condition.

Her school have also been very understanding, allowing the youngster to get up and go to the toilet whenever needed, rather than having to wait to be given permission. Most shops have been understanding