Martin Lewis explains exact words to use when returning products out of warranty
In an economic period where people are trying to find the most value for their money, it can be extremely frustrating when a product breaks down.
However, Martin Lewis has explained that a product breaking down for no apparent reason might not be the be-all and end-all. This is because consumers have very particular legal rights that protect them from what is considered a "faulty product".
However, the details surrounding what is officially a faulty product can be flakey. Martin himself highlighted the importance of the "reasonable" amount of time a product lasts.
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Speaking on the Martin Lewis Podcast this week, he said: "Items must be of satisfactory quality, as described, fit for purpose, and last a reasonable length of time.
"If they're not, then they're faulty. And so what counts as length of time here, which is what everybody always asks me, is actually what should last a reasonable length of time..." He goes on to provide an example of a 10p whistle, and an iPhone to extrapolate what a reasonable length of time is for a certain product.
Martin explains if the whistle breaks after six months, it was reasonable due to its price and quality and is therefore not faulty when it was purchased. However, when it comes to the brand new iPhone that breaks "through no fault of yours" after six months, that can be considered an unreasonable length of time for the product's life and was likely faulty at the point of purchase.
Martin added: "Ultimately it would be decided by a judge. Now what's important here is you have many firms