"I can't stay here... I've got nothing": Family's holiday nightmare as suitcases with bank cards, clothes and medication VANISH

A family is facing the prospect of abandoning their two-week trip after their suitcases for a holiday in Mallorca vanished - with bank cards, clothes and medication inside. Louise Ali believes TUI 'couldn't care less' after her family's suitcases failed to arrive in Palma following their flight from Manchester on Wednesday morning (August 3).

She is supposed to be enjoying a sun-drenched holiday in the popular destination for a fortnight with husband Hassan Ali, 38, and their two young sons Haris, eight, and Raff, two. But with the cases disappearing with credit and debit cards, a pre-paid holiday money card and vital treatment cream for little Raff's eczema, Louise says she will now have to come back home.

Louise was able to drop her suitcases off on Tuesday night in advance of the family's 6.20am flight, although she had to queue for three hours to wait for the drop off. The family returned to Manchester Airport at 3am the next day after a sleepless night and got through security, but their flight was delayed for two-and-a-half hours.

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Passengers were told the delay was due to baggage issues and that the only pilot available had not had enough sleep to meet safety requirements, Louise said. Having been due to land in Palma at around 10am, the family finally reached the Mallorca airport at around 12.45pm - but their bags never arrived.

"It's been horrific from start to finish," Louise, 37, told the Manchester Evening News . "I got to the desk at Palma and there was no help. They said it could come on the next flight, tomorrow, in a few days. They said this is happening all the time at Manchester - don't worry.

"TUI said to call back after