Hotel boss hits back after guest complains about view from £370-a-night room

A city centre hotel boss has hit back after a TripAdvisor reviewer complained of an 'awful experience' due to the bed being 'too hard' and her view was a 'joke'.

The review came from a Julia from Leicester at the four star Scotsman hotel in central Edinburgh. They wrote a long review on TripAdvisor with a number of complaints, including lack of quality and 'uninterested employees'.

The reviewer wrote: "I can not express how disappointed I was with this hotel. I did extensive research as I wanted somewhere nice for my birthday and picked this hotel as it had great reviews and being just under £370 per night for a Delux room with city views my expectations were high. Well what a shock I got. The Bedroom was average at best and certain not deluxe.

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"The beds were appalling, we did not manage to get sleep as the beds were made from hardwood and screwed together. I felt like I was in a hostel. I felt like I was sleeping on planks." The customer was also noted calling the city view a "joke", as they were in full view of the railway station.

They also said: "The room was very noisy. The TV was so slow it was quicker to watch TV on my mobile. I paid for breakfast and they said I had not had that included in the room rate of £370 per night.

"Also it stated complementary whisky as part of their “in room features” which was false advertising as they only provided it on day one despite it not stating that. I did question if they were going to take the other in room items out of the room ie TV, HairDryer, etc. There were stains on the chairs and carpets."

They said that the cleaning job was "average at best", and claimed