Care home told it still needs to improve after ‘poor communication’ put residents at ‘increased risk of harm’

A care home has been told it must still do better after ‘poor communication’ was found to have put residents ‘at increased risk of harm’. Meavy View, in Rochdale, remains rated as ‘requires improvement’ by the Care Quality Commision (CQC) after an unannounced inspection.

The retirement home, on Milkstone Road provides care for up to 32 people, including those with dementia. A new manager was installed last summer and the home says her team provides ‘excellent care’ and is ‘working hard’ to achieve a ‘good’ rating across all five inspection categories.

Officials, who visited in April, concentrated on whether the service was ‘safe’ and ‘well led’ after concerns were raised over specific incidents involving residents at the home and management oversight of the service. The home remains rated as ‘good’ in the caring, responsive and effective categories.

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But a new inspection report says ‘some aspects of the service were not always safe’ and there was an ‘increased risk that people could be harmed’. It notes that ‘not enough improvement had been made at this inspection’ and the provider remains in breach of care regulations.

The report continues: “Staff had not always followed up effectively on concerns after people had accidents and may require medical treatment. This could delay the person receiving prompt medical treatment.

“In one case, a healthcare professional's advice had not been followed over-night and it seemed that night staff had not been told of the need to complete a specific check to ensure the person's condition had not deteriorated. Potentially, this failing resulted in an unnecessary visit by the healthcare professional.”

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